Pakistan Citizen Portal Step by Step Guideline to Install and Complaint

Many visitors requested me to inform about the process of installation and the process of complaint vie Pakistan Citizen Portal. For the convenience of these persons I shall mention here the completer process of Prime Minister Complaint Cell step by step. There are three main steps of the same. Let’s start the topic.


Step One: Installation Pakistan Citizen Portal


Before Installation the Prime Minister Complaint Cell software, you must have an Android Cell Phone with internet facility. If yes, then let’s start it.


Open your android mobile phone’s internet and go to the Google Play Store. In the search of Play Store just type “Pakistan Citizen Portal”. Click “Install” the 1st application that you also see in the picture. It will take few seconds /minutes to install the app depending on the internet speed. If you have 5G Internet Mobile Network then it will take only few seconds.



Install Pakistan Citizen Portal



Step Two: Registration Process


Next process is the registration. After the application is installed, just click the “Open” and then “Get Started”. Now click on “Register” and select one of the following three options:


  • Pakistan Citizen
  • Overseas Pakistanis
  • Foreign

Registration Pakistan Citizen Portal



Suppose I select “Pakistan Citizen” then enter you mobile / cell phone number and click “Continue”.  You will see the following message:

“We will use this mobile number for any type of communication with you” click it “Ok”


Registration Process Pakistan Citizen Portal


In the next step you have to fill the following data:


  • Enter “Full Name”
  • Select “Gender”
  • Enter “Date of Birth” then click “Next”





In the next step you have to fill the following data:


  • Enter “Username”
  • Enter “Email ID”
  • and Enter “Password” then click “Next”




In the last step you have to fill the following:


  • Enter “CNIC”
  • Select “Province”
  • Select “District & Tehsil” then click “Finish”


PM Complaint Portal



You have all done.


Step Three: Complaint Process


The detail of  Complaint in PM Citizen Portal is as under:


After installation the application, just open Application in the same mobile where you installed it. You will see the following screen when you click the application:


Complaint Process Pakistan Citizen Portal

Just click the “Red Colour + Button in Circle Shape” and then click “New Complaint”




In the next step you will see the departments list against those you want to complaint. Just click the concerned department and then its sub-branch/office/type of complaint.


Wazeer e Azam Shakiat Cell


In this step you will have to do the following:


  • Category: Select one of the concerned category
  • Complaint Detail: Write you complaint minimum 30 words to 1000 words.
  • Complaint Location:  Type the location of the complaint in minimum 5 to 500 characters
  •  Province: Select Province
  • District: Select the District
  • GPS Location: You should also select the GPS Location
  • Attachments: You can attached files as supporting documents as given below:

1- Image: 3 MB

2- Video: 20 MB

3- Audio; 2MB

4- File; 5MB


You can then click or not on the “Hide My Identity” (it is optional) and then click on “Submit”. You have done now all.


Prime Minister Complaint Cell

PM Complaint Cell



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